If you encounter an “unrecognized tag” error while connecting your clothing, please follow these steps: Download the NFC Tools app, scan the tag, and then submit the serial number along with a description of the clothing item the tag is attached to in the support portal.
When attempting to connect my clothing, I receive an "unrecognized tag" error. How can I resolve this issue?
In the event that your chip ceases to function or becomes detached from your clothing, we will provide a replacement chip. To request this, please submit a ticket via our support portal, including information about the issue with the chip, a description of the affected clothing item, and your shipping address.
A “Tag already in use” error indicates that our anti-cheat mechanism has been triggered. This can occur due to the following reasons:
- You connected your clothing item, forcefully closed the app, and then attempted to connect the same item again within the same hour.
- You connected your clothing item, the app crashed, and then you tried to reconnect the same item within the same hour.
- The clothing item is already connected to another device.
Please note that the chip will automatically unlock within an hour.